Customer Service Representative

 The Customer Service Representative Diploma program offers individuals the opportunity
 to acquire the skills required by many companies that specialize in customer service and
 outbound marketing services, and to provide skills to facilitate upward movement in their
 chosen profession. This program provides graduates with the necessary skills to answer
 enquiries and provide information regarding an establishment's goods, services, and policies,
 and to provide excellent customer service when receiving orders or payments and
 processing requests for services.

 Personal Attributes Required

• Customer/client focused skills
• Well organized
• Excellent verbal and written communication skills
• A good command of the English language
• Aptitude to learn new application software
• Team worker

 Admission Requirements

 Grade 12 or equivalent or Mature Student Status.

 Courses are open to any applicant who possesses a good command of the English language
  and is able to follow instruction.

 An admissions interview will be administered to determine if the applicant has the required
 interest, motivation, and entry-level skills to take this program.

 Full-time students must attend the required hours per week as per the course schedule
 and may do so at times convenient to them.

 Part-time students may set their own schedules to a minimum of two training sessions per week.
 These times may be scheduled during the day, evenings, or on weekends.