Team Dynamics and Personal Development

 This course builds on the knowledge and skills acquired in the previous call centre courses by
 exploring the concepts of team dynamics and personal development.

 In this course, students learn the skills they require to participate effectively in a variety of teams
 and deal with conflict within a team. Students also explore methods of decision making and
 problem solving in teams and investigate the subject of motivation within teams and themselves.

 Course Prerequisite(s)

 * Call Centre Industry Overview
 * Call Centre Equipment and Technology