Business Supervisory Skills

Course Aim
To provide an understanding of effective supervisory skills, i.e., those necessary to successfully manage, lead, and motivate others.
Of Interest To
Those who are looking for advancement to supervisor/manager level careers and wish to build effective supervisory skills.
Method of Delivery
Integrated Learning™ System training facilitated by Academy of Learning Career College facilitators.

Course Introduction

The Business Supervisory Skills course is designed to provide students with the skills and knowledge necessary to function as an effective supervisor/manager. It provides students with strategies for motivating staff, building effective teams, managing stress and change in the workplace, resolving conflict, and dealing with diversity. Students prepare for leadership roles by assessing their own personal leadership style, and improving Emotional Intelligence (EQ) in order to effectively work with and motivate employees. Students are given the opportunity to practice, apply, and develop business supervisory skills through the completion of exercises throughout the lessons.

Course Prerequisites

It is advised that students possess basic computer and Internet skills.

Course Notes

Course manual is provided for on-going reference. There is a final exam upon completion of the course. Participants who receive 75% or higher on their exam will receive a certificate.

Course Breakdown

Lesson 1: The Supervisor’s Role; Becoming a Supervisor; Communicating Effectively

Lesson 2: Motivating People; Delegating Successfully

Lesson 3: Managing Teams; Effective Leadership; Vision

Lesson 4: Understanding Change; Planning Change; Implementing Change

Lesson 5: Understanding Stress; Taking Positive Action; Strategies for Managing Stress

Lesson 6: Conflict Resolution; Conflict Resolution Skills; Evaluating Staff Performance

Lab Exercise