Communication & Professional Practice

Course Aim
To familiarize the student with proper communication skills, and necessary reporting requirements of the home inspection industry.
Of Interest To
Individuals interested in pursuing a career as home inspectors, in a home inspection firm, starting their own home inspection business, or owning a franchise, and furthering their knowledge of communication in the home inspection industry.
Method of Delivery
Learning supported by a qualified off-site instructor; students are provided with course content that includes all of the required courseware, and are supported by a live technical instructor during regular business hours. Students have access to an instructor via e-mail outside of regular business hours.

Course Introduction

This course is for the student who is just getting ready to launch his/her own company and is looking for sound approaches to grow the business. In this course the student will develop an understanding of marketing for a home inspection business, and the importance of developing a company identity with a market focus. The student will understand what good customer service skills are, and how to handle complaints. The student will also learn the principles of a marketing plan, and new market directions. The course touches upon advertising, public relations, and sales; managing customers, and building effective relationships with them are also covered in this course.

Course Prerequisites


Course Notes

Course manual provided for on-going reference. There is a final exam upon completion of the course. Participants who receive 75% or higher on their exam will receive a certificate.

Course Breakdown

Section 1: Communication

Section 2: Professional Practice