Housekeeping is critical to the success of today´s hospitality operations. This course prepares students with what it takes to direct the day-to-day operations of this vital department, from “big picture” management down to technical details. Students learning experience is enhanced by Industrydriven case studies, listings of Web sites related to course materials and articles from The Rooms Chronicle.
Course textbook is provided for on-going reference. There is a final exam upon completion of the course. Participants who receive 70% or higher on their exam will receive a certificate.
Lesson 1: Types of Hotels; Hotel Management; Hotel Divisions and Departments; Housekeeping and the Front Office; Housekeeping and Maintenance; Teamwork
Lesson 2: Identifying Housekeeping’s Responsibilities, Planning the Work of the Housekeeping Department; Organizing the Housekeeping Department; Other Management Functions of the Executive Housekeeper
Lesson 3: Nontraditional Labor Markets; Making Jobs Easier to Fill; Recruiting Employees; Skills Training; Scheduling; Motivation
Lesson 4: Par Levels; Linens; Uniforms; Guest Loan Items; Machines and Equipment; Cleaning Supplies; Guest Supplies
Lesson 5: The Budget Process; Planning the Operating Budget; Using the Operating Budget as a Control Tool; Operating Budgets and Income Statements; Budgeting Expenses; Controlling Expenses; Purchasing Systems; Captial Budgets; Contract vs. In-House Cleaning
Lesson 6: Safety; Common Housekeeping Chemicals; Safety Equipment; OSHA Regulations; OSHA’s Hazard Communication Standard; Security
Lesson 7: Planning the OPL; The Flow of Linens Through the OPL; Machines and Equipment; Valet Service; Staffing Considerations
Lesson 8: Preparing to Clean; Cleaning the Guestroom; Inspection; Deep Cleaning; Turndown Service and Special Requests
Lesson 9: Front-of-the-House Areas; Other Functional Areas; Special Projects
Lesson 10: Selection Considerations; Types of Ceiling Surfaces and Wall Coverings; Types of Furniture and Fixtures; Care Considerations
Lesson 11: Beds; Linens; Uniforms
Lesson 12: Carpet Constructions; Carpet Problem; Carpet Maintenance; Carpet and Floor Care Equipment; Carpet Cleaning Methods; Special Carpet Treatments; Types of Floors; General Floor Maintenance; Floor Cleaning Methods; Floor Cleaning Methods