Medical Receptionist Practical Simulation

Course Aim
Students will develop and apply communication skills, utilizing their computer and office procedures course material, and also be responsible for preparing and processing medical documentation, inventory, and billing.
Of Interest To
Those who are interested in a career as a Medical Receptionist in a doctor’s office, or in medical environments such as clinics, hospitals, nursing homes, dentists offices, and specialists’ practices.
Method of Delivery
Students are enrolled in ILS with a scheduled start date and are supported by Campus Facilitator. In a situation where students require an alternate support model, online training supported by an Online Healthcare Facilitator may be arranged.

Course Introduction

The objectives of the Medical Receptionist Practical Simulation is to provide students with the opportunity to analyze situations unique to the occupation, make decisions related to those situations, as well as experience the daily duties and responsibilities associated with the occupation. The course provides students the opportunity to learn and practice basic traditional and computer related medical office procedures and skills necessary to work in a variety of medical offices.

Course Prerequisites

Introduction to Medical Terminology and Medical Office Procedures, plus Word Processing, Spreadsheet, and Database courses at a minimum of Level 1. In addition, you need the ability to use a calculator and a computer with a CD-ROM.

Course Notes

This course consists of 4 labs that include tasks, scenarios, and audio clips. There is no exam associated with this course. This is a compulsory non-credit course, a required Career Direction component of the Medical Receptionist Diploma. This course can also be combined with the Medical Office Procedures and Introduction to Medical Terminology courses to create a customized certificate program to meet the needs of any student wishing to enter the Medical Receptionist job market.

Course Breakdown

Lab 1: Preview and Update a Computerized Office Procedures Manual; Reorganize Data Files; Make, Reschedule, Cancel and Follow-Up on Appointments; Create Temporary and Permanent Patient Files; Create a Chart Number Spreadsheet; Create a Computerized Appointment Book; Prepare, Update and Process Daysheets; Process Standard Forms Required in a Medical Office

Lab 2: Maintain an Appointment Book; Maintain the Patient Filing Book; Bill Medical Plans; Prepare Referral Documentation; Complete Bank Reconciliation; Create Other Spreadsheet, Word Processor and Database Files

Lab 3 & Lab 4: Continue to Perform Duties that are Typical of a Medical Office; Be Introduced to Various Patients with Differing Ailments, Priorities, and Medical Test Requirements

Lab Exercise